EdCube Connect Technical

Installation of EdCube Connect on Your School Network

EdCube Pty Ltd provides an installation and support service to install the EdCube Connect Discovery Learning Software as part of your school’s virtualised environment.

We provide a full installation package for primary and secondary schools. The package includes the following tasks and process:

• We provide access for your school to download the latest version of the EdCube Connect application (using FTP or HTTP)
• Your technical team configure your school's VMWare virtualisation software
• Our technical team install the EdCube Connect application into the school's virtual environment
• We boot up the operating system and the EdCube Connect application and validate and complete the testing regime on the installation
• Your school provides your school data in the prescribed CSV format and our team assist in guiding the complete installation and testing of school data

The cost of a hosted installation is $550 including GST

Telephone and Email Support

Support consists of responding to queries logged by your school's administration users via a telephone support or email submission, Monday to Friday, 9:00am to 5:00pm AEST, excluding gazetted public holidays.

If your school requires support, log your issue by emailing support@edcube.com and you will receive a response within one working day. After logging a support issue, you will receive a support ticket number that will be used as a reference for the job.

Telephone and Support Requests

The Customer may contact the EdCube on a range of issues including:

• Reboot request
• Backup Management and Restore
• Operating System Re Installation
• Operating System Updates
• Operating System Troubleshooting

EdCube Network Support

Support is still available for schools using EdCube Network. This technical support will discontinue at the end of 2012. If you have any questions or would like to upgrade to EdCube Connect, call 1300 791 997 or email info@edcube.com.